In Their Words: How Practices Found Peace of Mind

“It was fabulous…We had a great time! It was wonderful in showing us some of the inadequacies in our preparation for an emergency. So we learned a lot and it was great, it was hands-on. Our staff was really excited to do it. Coming out of this I think that we've improved tremendously. I would love to have him come back! And I would certainly suggest this to anybody moving forward in a dental office, just to keep themselves on top of how to prepare and how to manage emergencies.”

“I had a patient who we tried to treat in the chair. And he had a very difficult time. And we kind of ultimately decided to do general anesthesia with [Dr. Marn and his team] and mom was very hesitant about it.  And when they came back after sedation, mom said about this Dr. Marn and his team, “This was the best money I’ve ever spent! It was really worth it!” Because now he sits so nicely in the chair, that he has no problem, there was nothing that he’s afraid of.”

“It was the best thing I ever did! Dr. Marn and his team make my life easy.”

"What was different about this workshop is there's a really big emphasis on utilizing your team in the office. Versus all of the responsibility being on the doctor and the doctor having to make all the decisions in a very stressful situation. Just being able to practice with the entire team can give me the confidence that I'm able to trust my team members with different roles. In a stressful situation, the doctor can be a little more calm after going through this."

"I [felt]….at the beginning I kind of [didn’t know how to]… actually start. But right now I feel like I know step by step what to do. And I feel like I have my team and everyone's ready."

"Dr. Marn’s protocol and set-up and his knowledge and skill makes me feel very safe when working with him. I don’t have to worry about the sedation and I can fully concentrate on my dental work. Dr. Marn and I worked on a case on a high-functioning special needs Autistic ADHD child patient. Everything went really smoothly. Mother tells me that her child has gone through 4 previous sedations for teeth and that was the smoothest one yet. She was very happy.”"

"It was definitely the most realistic workshop I've been to. The other ones were very unrealistic, and it was not engaging. But I feel like this course was a pretty good practice run and it felt like a good prep for a real-life situation.
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This was a solid 10. This was engaging. I was not expecting it to be as fun as it was."

"I just completed the course here with the doctors. It was a fantastic experience! Of course, we learned quite a bit especially in an emergency situation. We could all certainly use pointers and I would certainly recommend this course to anyone."

"Dr. Marn is extra cautious, crosses the t’s and dots the I’s, rather than just come in and just be blase about things."

"It was the best thing I ever did! Dr. Marn and his team make my life easy."

"I'm an orthodontist and I just want to say a huge thank you to the company for coming in and really working with my team to help us better prepare for emergencies in our office. It was amazing! We went through different scenarios and really had hands-on experience using our own equipment as to how to best address potential emergencies in our own practice. I wish we had booked the whole day as opposed to just a half day! But we certainly will have them back in the office because we want to be prepared for anything that happens. I highly recommend it! It was better than I had anticipated. I thought they were incredibly knowledgeable and were incredibly effective at working with our team members to kind of tweak what we could do better. [They were] super with the positive criticism on how we can be better and efficient. And this was amazing."

“We were really surprised to see how little we knew initially about handling an emergency although we generally thought we were very good. But [Dr. Marn and his Team] really reduced our start time trying to act upon an emergency. It made everybody in our office feel really super comfortable handling any emergency and just organizing everything for us.”

“Dr. Marn has been outstanding for helping me with difficult pediatric cases.  Having Dr. Marn around makes everything just stress-free, And it makes me be able to do better surgery. It makes the surgeries go quicker. And basically it just makes for a better patient experience.  We want to make sure patients get first class service, and dr. Marn and his team provide that.”

"So I thought this was really great, like “surpassed my expectations” course! A lot of these can be really boring, and not interactive and you just know you go to your BLS courses. Your PALS courses are required, but you don't really practice with your staff or the people you're actually going to be handling emergencies with.
I think this was really great to see the people you see every day, you work with every day, and see how you guys work together, with your different personalities, and getting people who are uncomfortable in certain circumstances to become comfortable doing a different position or maybe being comfortable in a position that's a better fit for their personality. So…I think it'll make us more comfortable to handle emergencies in the future and I would definitely recommend this course for any office."

"This course, this simulation program is definitely worth it to anyone…..even though you [may] have experience in an emergency medical situation…….you will definitely benefit from it."

“My favorite part of having Dr. Marn providing our anesthesia is his very thoughtful approach to each individual case taking into account the patient and the procedure to provide individualized care… I would feel very comfortable having Dr. Marn sedate any of my family members.”

“I’ve worked with many anesthesiologists, and oftentimes, the anesthesia can just be messy, which is most importantly dangerous for the patient but also takes away from the accuracy of the procedure. The main advantage that I’ve found….has been the consistent care that’s given to the patient and that I can approach my each and every procedure….knowing that I’m going to have the most uninterrupted time to be able to treat that patient surgically with precision and knowing that they’re incredibly safe throughout.”

"No one wants to ever have a medical emergency in their office. But having a team come directly to your office giving you personalized experiences, skills, and feedback on your preparedness in the office is a great way to make sure you and your team are fully prepared."

"My favorite part is that I know Richard cares about what he does and brings his “A” game when he shows up and is prepared. When the case is finished, and the parents are super grateful for their service. It’s great seeing the patient wake up with minimal crying and they can follow the discharge command. The child leaves with a new smile due to NYMA services being a huge part of the care."

"The brilliance of this workshop is that it doesn't focus on the individual emergencies, but rather the overall approach to handling whatever comes your way."

"I highly recommend it! The instructors were very informative. They went through everything. And I would say I'm more confident now. Before when we started the simulation, I literally sat down because I didn't want to be in anyone's way. Now I know what to do, and how to do things calmly and smoothly and get things done, and our patient survived!"

"This experience was very informative, and now I’m prepared for my next emergency response."

"This experience was very informative, and now I’m prepared for my next emergency response."